Shipping policy

Thank you for choosing Kaur Collection for your shopping needs. We strive to ensure a smooth and satisfactory shopping experience for our valued customers. Please review our shipping policy below:

Order Processing and Shipping:

- Orders are typically processed within 2-3 business days.

- We offer shipping services [Specify carriers used, e.g., UPS, FedEx, etc.].

- Kaur Collection takes full responsibility of handling an order and delivering it safely to Canada Post. Thereafter, Canada Post delivers the order to the customer. Kaur Collection is not responsible for incorrect contact details provided by the customer or the delivery processes of the shipping companies. 

Damaged Products:

- In the unfortunate event that your order arrives damaged or defective, please notify us immediately upon receipt.

- Contact our customer service team at kaurcollectiononline@gmail.com within 24 hours of receiving the damaged product.

Stolen Products:

- We cannot be responsible for doorstep theft of Kaur Collection packages delivered by shipping carriers.

Returns for Damaged Items:

- We understand the importance of receiving your products in pristine condition. If your item is damaged during transit, we will accept returns.

- To initiate a return, please follow the instructions provided by our customer service team.

Refunds for Damaged Items:

- If a returned item is confirmed to be damaged during shipping, we will process a refund for the purchase price.

- Refunds will be issued to the original payment method used for the purchase.

Exchange for Damaged Items:

- Depending on product availability, we may offer exchanges for damaged items. If a replacement is not available, a refund will be issued.

Photographic Evidence:

- To facilitate the return process, we may request photographic evidence of the damaged or defective item. This helps us understand the extent of the damage and expedite the resolution.

Cancellations:

- Orders cannot be canceled once they are shipped. Please contact us immediately if you wish to cancel your order, and we will do our best to assist you.

Contact Us:

- For any shipping-related inquiries, damaged items, or concerns, please reach out to our customer service team at kaurcollectiononline@gmail.com.

Our Commitment:

At Kaur Collection, we are committed to providing quality products and excellent customer service. Your satisfaction is our priority, and we appreciate your trust in us.

By making a purchase with Kaur Collection, you acknowledge and agree to abide by our shipping policy as outlined above. Thank you for choosing Kaur Collection.